Council has implemented strict protocols to ensure we comply with directions issued by government in relation to managing the COVID 19 risk. These protocols apply to our staff, our customers and visitors to our premises, and councillors alike. Some non-essential services have ceased altogether, others are still in operation but due to social distancing have added levels of complexity. Please be understanding that we will do our best to maintain services and help in what are unique and challenging circumstances.

For all your questions on COVID-19, please click here

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4 March 2020

This information is for people affected by the Northern NSW Fires

Farmers that have been directly impacted can register with Service NSW for cleanup help

Practical Advice about the Planning System and Rebuilding Process after Bushfire

If you’ve lost your home in a bushfire since July 2019, you can apply for an emergency grant from Red Cross of $5,000

Westpac Customers affected by bushfires may be eligible to access the Bushfire Recovery Support Package

Special Disaster Grants up to $75K fro Primary Producers – Rural Assistance Authority

ATO grants two month deferral for bushfire victims in New South Wales and Queensland​

Extension of Australian Government Assistance for Bushfire Affected Communities in New England

Assistance with Animal Welfare Issues

Community Recovery Information

Scrap Metal Collection – More information can be found HERE

Bushfire Clean-up and Waste Management Information Sheet

Fact Sheets

Fire Recovery Information Factsheet

Disaster Relief Grants Fact Sheet

Disaster Relief Grants Fact Sheet – Small Business

Bush Fire Recovery Information – Solar Panels – Fact Sheet

Bush Fire Recovery Information – Gas Bottles – Fact Sheet

Bush Fire Recovery Information – Copper Chrome Arsenate (CCA) – Burnt Timber and Ash

Bush Fire Recovery Information – Waste Management

Property Hazards Following a Bushfire – SafeWork NSW – Fact Sheet


Media Release – Donations – Tenterfield’s Fire Emergency

Joint Media Release from The Hon David Littleproud MP and The Hon David Elliot MPNotice of Natural Disaster Declaration – 7 September 2019


Fire Information

If you are on Facebook, follow NSW Disaster Recovery Facebook page

And monitor the NSW Emergency Page –

For up to date local information on fires, please go to Fires Near Me


Rural Fire Services

RFS website links below:


Legal Aid NSW

Legal Aid NSW can give you free legal advice if you are affected by storms, floods, or bushfires in New South Wales. For example, we can help if:

  • your home has been damaged by floods or fire (help is available to both owner and tenant)
  • you have insurance or repair problems
  • your job has been affected by the floods or fires
  • you need help renegotiating credit commitments due to loss of income from the disaster

What you should do – insurance claims

The insurance claims process can be tricky. Remember that you always have a right to lodge a claim and also to have your refused claim reviewed internally or independently at the Financial Ombudsman Service – your rights exist even where your insurer doesn’t agree with you.

So it’s a good idea to lodge an insurance claim even if you are unsure about the cover.

  • Keep a record of damage – take photos and videos where possible.
  • Carefully check the wording of their insurance policy and, if in doubt, get legal advice before speaking to claims assessors, who usually visit on site.
  • Make sure that premiums have been paid in full, or are up to date, before lodging any claim because premium shortfalls may affect payment.

Your home insurance policy may cover the costs of your temporary accommodation if you can no longer live in your home. Check with your insurer as early as possible.

If your insurer doesn’t agree with you about your claim, ask them to put their refusal in writing to you with reasons. You should get legal advice if you are unsure about your cover.

Contact us

People affected by natural disaster can contact LawAccess NSW’s dedicated Disaster Response Hotline 1800 801 529, visit our closest Legal Aid office, or contact the Insurance Law Service.


RoadInfo – Road Conditions for Northern NSW

Real time road infomation for northern NSW.

RoadInfo includes road information on the following Shire Council areas:

  • Tenterfield
  • Ballina
  • Byron
  • Kyogle
  • Tweed
  • Lismore
  • Clarence Valley
  • Richmond Valley


Animal Welfare Assistance

Bushfire affected landholders requiring emergency fodder, emergency water, livestock or domestic animal assessment are being urged to call the Agricultural and Animal Services Hotline on 1800 814 647.

The NSW Department of Primary Industries (DPI) and Local Land Services are providing assistance to landholders to manage animal welfare-related issues including:

  • Emergency fodder
  • Emergency stock water (where there is an immediate animal welfare concern)
  • Animal assessment and veterinary assistance
  • Stock euthanasia and burial
  • Livestock feeding and management advice
  • Care of animals in evacuation centres

For concerns about pets, companion animals and wildlife please also contact 1800 814 647.

Media Release – Emergency fodder, water and veterinary care available for bushfire affected landholders

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