Application for Water Account Adjustment (Concealed Leak)

This application will only be considered under the following Terms and Conditions:


• The property was occupied at the time the leak occurred.
• The property is not currently under water restriction for the non-payment of previous water accounts.
• An increase in water usage (on average) of at least 100% caused by a concealed water leak in a plumbed water pipe.
• The concealed leak was repaired by a fully licensed plumber within 14 days of an occupant / property owner or authorised representative being notified by Council of an increase in water  usage. Notification may include the delivery of a ‘High Water Consumption Letter’ to the property address or verbal notification from Council Officers.
• This application must be completed and lodged to Council within 21 days of the repair being completed.
• If this application is approved no further water account adjustments due to concealed water leaks will be considered for the above mentioned property for a minimum period of either 5 years (for a residential property) or 10 years for a non- residential property.
• If this application is approved the water account credit adjustment will be calculated as per Council’s Concealed Water Leakage Concession policy.
• If this Application is not approved, the property owner (or authorised representative) will be advised in writing and granted 30 days from the date of this advice to either pay the Water Account in full or enter into a suitable payment arrangement with Council.
• If this Application is approved, the property owner (or authorised representative) will be advised (in writing) that payment of the adjusted water account is required in full within 30 days of the date of this advice.

Download printable form for Application for Water Account Adjustment (Concealed Leak)