Council has implemented strict protocols to ensure we comply with directions issued by government in relation to managing the COVID 19 risk. These protocols apply to our staff, our customers and visitors to our premises, and councillors alike. Some non-essential services have ceased altogether, others are still in operation but due to social distancing have added levels of complexity. Please be understanding that we will do our best to maintain services and help in what are unique and challenging circumstances.

For all your questions on COVID-19, please click here

Drought Recovery

Immediate Financial Assistance for New England

Drought-hit farmers in all local government areas of New England will be able to access one-off payments of $3,000 thanks to the Government’s Drought Community Support Initiative.

Registrations are now open for drought-affected farmers, farm workers, contractors and suppliers – applicants need to be over 18 and live and work in the identified council area.

Residents of Tenterfield Shire Council, Glen Innes Severn, Gwydir and Inverell should apply through the Salvation Army.

Salvation Army – Phone 1300 551 030 or website

Service NSW – Emergency Relief Packages –  If you, or someone you know is in need, please call 13 77 88

Funding available for natural resource management projects on farm:

The Drought Hub website is a central source of information for NSW Government drought assistance and support services for drought affected primary producers, their families and communities.

Visit Drought Hub for more information, news and updates.

Department of Primary Industries – Rural Resilience Program – Recovery Support for our Shire – View flyer for Tenterfield Support Officer Jodie Magner

Hunter New England Local Health District Drought Support Program – Contact Drought Support Peer Worker, Justine Clark, on 02 6739 0285 or email

RBS Drought Communities Small Business Support Program

The following websites may be of assistance to you:

Service NSW Business Concierge

Business Connect

Training Services NSW

Rural Financial Counselling Service (RFCS)

Rural Assistance Authority

Drought Angels

Farm Household Allowance

Legal Aid NSW

Drought Assistance Fund NSW

Regional Investment Corporation

Rural Aid

Department of Primary Industries

Telstra Adversity Financial Hardship Program

Optus Financial Hardship Program

Tenterfield Shire Council Rates Hardship Policy

Service NSW

Building Better Regions Fund – Community Investments Stream – Round 4 – Drought Support

Australian Sports Foundation – Sports Recovery Grants Now Open


Transport Subsidy Emergency Drought Relief – Guidelines

The NSW RAA has published new Guidelines for the Emergency Drought Transport Subsidy. Please see these here: Transport Subsidy Emergency Drought Relief – Guidelines

One major change is the inclusion of invoices dated from 1st January 2018 into the eligibility for the current financial year $40k cap for those farmers who have not made a previous claim prior to 30th June 2019. Prior to these new Guidelines these farmers would have missed out on claiming for that period. 

Note: Those farmers who have previously applied prior to 30th June 2019 will still need to get all their invoices for claims lodged by 30th September to have them included against the separate $40k cap available for the period ending 30th June 2019.


Skills Training for Drought Affected Farmers and Businesses

The NSW Government is subsidising skills training for farmers and regional businesses impacted by the drought and looking to transition into new or updated career opportunities.

Visit Training Services NSW for further details.


Health & Wellbeing

Emergency Services – 000

Suicide Call Back Service – 1300 659 467

Lifeline – 13 11 14

Your Local GP

Beyond Blue – 1300 224 636

Mental Health Line – 1800 011 511

Mensline – 1300 789 978

Kids Helpline – 1800 55 1800

Hunter/New England Healthwise

Rural Adversity Mental Health Program

Are You Bogged Mate?

National Debt Helpline – 1800 007 007

Wesley Financial Counselling Services – 1300 827 638

You Got This Mate