Tenterfield Shire Council wishes to advise customers that from Monday 17 October 2022 that Council will be conducting a trial closure of the Customer Services Front Counter at the main administration building at 247 Rouse Street, Tenterfield, from 1pm to 2pm on Mondays through to Thursdays, with an all-day closure on Fridays.
This trial is being conducted to align our services with customer expectations and resource limitations. Customer utilisation of the front counter is lowest on Fridays, and so this day has been chosen for the trial. Customer Services will still be available by phone or email on Fridays.
Customers are invited to provide feedback on these changes during the trial by email at firstname.lastname@example.org, by phone at (02) 6736 6000 or in person. All feedback will be considered by Council in March 2023 before a final decision on these measures is made.